Terms of service
OVERVIEW
This website is operated by Fluffy Fox. Throughout the site, the terms “we”, “us” and “our” refer to Fluffy Fox.
Fluffy Fox offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service.
Our store is hosted on Shopify Inc., which provides the e-commerce platform used to sell our products and services.
SECTION 1 – ONLINE STORE TERMS
By using this site, you confirm that you are at least the age of majority in your state.
You may not use our products for illegal purposes or violate any laws.
Any violation of these Terms may result in termination of services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service at any time.
Content may be transferred across networks and adapted to technical requirements.
Credit card data is always encrypted.
You may not copy, resell, or exploit our services without permission.
SECTION 3 – PRODUCT INFORMATION
We strive to display products accurately, but cannot guarantee exact color reproduction across screens.
Products may be limited in quantity.
Prices and descriptions may change without notice.
SECTION 4 – CUSTOM PRODUCTS
Most Fluffy Fox products are made-to-order and personalized.
Because of this:
- Custom products cannot be returned for buyer’s remorse
- Orders cannot be canceled once production begins
- Customers must review images and details before submitting orders
SECTION 5 – BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders.
Customers must provide accurate billing and account details.
SECTION 6 – THIRD-PARTY SERVICES
We may use third-party services including:
- Shopify
- payment processors
- shipping providers
- analytics tools
We are not responsible for third-party policies.
SECTION 7 – USER CONTENT & IMAGE UPLOADS
Customers may upload images for custom products.
By uploading content you confirm:
- You own the rights to the images
- You have permission to use them
- They do not violate copyright or trademarks
We may refuse orders with inappropriate content.
Images may be stored to process orders and improve services.
SECTION 8 – PERSONAL INFORMATION
Your personal data is governed by our Privacy Policy.
SECTION 9 – ERRORS & OMISSIONS
We may correct pricing, product details, and information at any time.
SECTION 10 – PROHIBITED USES
Users may not use the site for unlawful, harmful, abusive, or fraudulent purposes.
SECTION 11 – DISCLAIMER OF WARRANTIES
Services and products are provided “as is”.
We do not guarantee uninterrupted or error-free service.
SECTION 12 – LIMITATION OF LIABILITY
Fluffy Fox is not liable for:
- indirect damages
- lost profits
- data loss
- shipping delays
- third-party service failures
Liability is limited to the maximum allowed by law.
SECTION 13 – INDEMNIFICATION
You agree to indemnify Fluffy Fox from claims resulting from violation of these Terms.
SECTION 14 – TERMINATION
We may terminate service if these Terms are violated.
SECTION 15 – GOVERNING LAW
These Terms are governed by the laws of the State of Illinois, USA.
SECTION 16 – CHANGES TO TERMS
We may update Terms at any time.
SECTION 17 – CONTACT INFORMATION
Fluffy Fox
353 Kildeer Ln
Deerfield, IL 60015 USA
Email: info@fluffyfoxhome.com
SECTION 18 – RETURNS & EXCHANGES
Returns and exchanges are governed by our Return Policy.
Custom items are not eligible for returns unless damaged or defective.
SECTION 19 – IMAGE LICENSE
By uploading images, you grant Fluffy Fox permission to use them solely for:
- product creation
- order fulfillment
- service improvement
We do NOT sell or distribute customer images.