Privacy policy
SECTION 1 – WHAT DO WE DO WITH YOUR DATA?
1.1 How We Collect Your Data
We collect your data through various methods, including:
Direct Interactions:
When you contact us via email, chat, social media, phone, create an account, subscribe to our services, leave a review, fill out a form, search for a product, place an order, upload content (including photos for custom pillows), enter promotions, or report an issue.
Automated Technologies:
We collect browsing and device data using cookies, server logs, and similar technologies. You can manage cookie settings in your browser.
Third Parties and Public Sources:
We receive data from business partners, subcontractors, payment processors, shipping providers, advertising platforms, and analytics providers.
1.2 Types of Data We Collect
We collect various types of personal data, including:
Basic Information:
Name, billing and shipping address, email address, telephone number, IP address and geolocation data.
Financial Details:
Credit/debit card information and payment data required to process transactions.
Uploaded Content:
Photos, images, and other content you provide for custom product creation.
Account Information:
Usernames, login credentials and account preferences.
Browsing Data:
Search history, product views, interaction data.
Customer Service Communications:
Messages, emails, and support interactions.
Additional Information:
Age, date of birth, gender (only when relevant to product customization or services).
Device Information:
Device model, operating system, browser type, IP address, technical logs.
Public Content:
Reviews, comments, and user-generated content posted publicly.
Anonymous & Aggregated Data:
Statistics about usage and engagement that do not identify individuals.
Service Interaction & Analytics Data:
Page visits, clickstream data, timestamps, scrolling behavior, uploads, and performance metrics.
1.3 How We Use Your Data
We use your data to:
- Provide and improve our products and services
- Process and fulfill orders
- Create customized products (including pillows using uploaded photos)
- Provide customer support
- Send order updates, offers, and promotions
- Analyze website usage and improve performance
- Prevent fraud and verify identity
- Enforce policies and terms
- Comply with legal obligations
1.4 Who We Share Your Data With
We may share your data with:
- Internal teams and staff
- Payment processors and financial partners
- Shipping and fulfillment providers
- IT and platform providers (including Shopify)
- Marketing and analytics providers
- Legal authorities when required
- Business partners during mergers or acquisitions
- Security and fraud prevention services
1.5 Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, resolve disputes, and protect our rights.
Usage and analytics data may be retained for internal analysis and service improvements.
After the retention period, data is securely deleted or anonymized.
1.6 How to Opt Out
You may opt out by:
- Emailing info@fluffyfoxhome.com with "Opt-Out Request" in the subject
- Managing cookie settings in your browser
- Unsubscribing from marketing emails
SECTION 2 – CONSENT
2.1 How We Obtain Consent
By providing personal information, placing an order, or uploading images to our website, you consent to our collection and use of data as described in this policy.
For marketing communications, explicit consent or opt-out options are provided.
2.2 Withdrawing Consent
You may withdraw consent at any time by contacting us:
Email: info@fluffyfoxhome.com
Mail: Fluffy Fox, 353 Kildeer Ln, Deerfield, IL 60015, USA
SECTION 3 – DISCLOSURE
We may disclose personal information if required by law or if you violate our Terms of Service.
SECTION 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products and services.
Your data is stored through Shopify’s secure servers and databases protected by firewalls.
Payment data is processed according to PCI-DSS standards and encrypted using SSL and AES-256 security protocols.
SECTION 5 – THIRD-PARTY SERVICES
Third-party providers may collect and process data only as necessary to perform their services.
These providers include:
- Payment processors
- Shipping companies
- Advertising platforms
- Analytics providers
Each provider has its own privacy policy governing data handling.
When leaving our website, you are no longer governed by this Privacy Policy.
We use Google Analytics to understand website traffic and user behavior.
SECTION 6 – SECURITY
We implement industry-standard safeguards to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Payment information is encrypted via SSL and PCI-DSS compliant systems.
SECTION 7 – COOKIES
We use cookies and tracking technologies to:
- Maintain login sessions
- Process payments
- Analyze site usage
- Improve functionality
- Deliver personalized ads
- Support marketing efforts
Users can manage cookie preferences through browser settings.
SECTION 8 – AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your state of residence, or that you consent for a minor dependent to use the site.
SECTION 9 – CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. Changes take effect upon posting on the website.
If the business is acquired or merged, user data may transfer to new owners.
SECTION 10 – CONTACT INFORMATION
If you would like to access, correct, or delete your data, or file a complaint, contact:
Fluffy Fox
353 Kildeer Ln
Deerfield, IL 60015 USA
Email: info@fluffyfoxhome.com
SECTION 11 – CALIFORNIA PRIVACY RIGHTS (CCPA)
California residents have the right to:
- Request details about collected personal information
- Request deletion of personal data
- Request correction of inaccurate data
- Opt-out of sale or sharing of personal information
- Limit use of sensitive data
- Receive equal service regardless of privacy requests
To exercise these rights:
Email: info@fluffyfoxhome.com
Mail: Fluffy Fox, 353 Kildeer Ln, Deerfield, IL 60015 USA
We may request identity verification before processing requests.