Shipping policy
Order Processing Time
All Fluffy Fox products are made to order.
Processing time typically takes 2–5 business days after the order is placed. During high-demand periods, processing may take longer.
Once production is complete, the order is prepared for shipment.
Shipping Time
Estimated delivery times within the United States:
- Standard shipping: 3–7 business days
- Expedited shipping: 2–3 business days (if available)
Shipping times may vary depending on location, weather, carrier delays, or peak seasons.
Shipping Rates
Shipping costs are calculated at checkout based on:
- delivery location
- package size and weight
- shipping method selected
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
Please allow up to 24 hours for tracking information to update.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered:
- Fluffy Fox is not responsible for lost packages
- Additional shipping fees may apply for reshipment
Lost or Delayed Packages
We are not responsible for delays caused by:
- shipping carriers
- weather conditions
- holidays
- incorrect address entry
If your package is significantly delayed, please contact us and we will assist in locating it.
Damaged Packages
If your order arrives damaged:
- Contact us within 7 days of delivery
- Provide photos of the package and product
We will review the issue and arrange a replacement if approved.
Multiple Shipments
Orders with multiple items may ship separately depending on production timing.
You will receive tracking details for each shipment.
International Shipping
Currently, we ship within the United States only.
Contact
For shipping questions, contact:
Fluffy Fox
Email: info@fluffyfoxhome.com
Address: 353 Kildeer Ln, Deerfield, IL 60015 USA